These rules define the relationship between you and 365hello. They are straightforward, written in Brazilian Portuguese, and designed so that any user can understand their rights and responsibilities before they start betting or playing.
By creating an account or using 365hello, you confirm that you have read and agree to these Terms. If you have any questions, reach us via live chat or by suporte@365hello.net before proceeding.
By accessing the site, creating an account, or using any service provided by 365hello, you confirm that you have read, understood, and fully accept these Terms and Conditions, as well as our Privacy Policy and the rules of Responsible Gambling. If you disagree with any part of these terms, you should not use the platform.
Off-limits to those under 18. 365hello is a platform exclusively for users aged 18 and over. Any account registered by a minor will be cancelled immediately and any remaining balance held for review. 365hello reserves the right to request proof-of-age documents at any time.
365hello operates in compliance with applicable Brazilian legislation governing the sports betting and online entertainment sector, including Law No. 14,790/2023 and supplementary regulations issued by the Ministry of Finance and the Secretariat of Prizes and Betting (SPA).
Each user may hold only one active account at 365hello. Duplicate accounts — even using different CPFs belonging to family members or third parties — are strictly prohibited and subject to immediate blocking, regardless of stated intent.
To create an account, you must provide: your full name as it appears on an official ID, a valid CPF, date of birth, an active email address, and a Brazilian mobile phone number. All information must be accurate — registering with false or third-party details is grounds for immediate account closure and forfeiture of any balances and bonuses.
365hello may request identity verification at any time, especially before processing withdrawals. Accepted documents include a national ID (RG), driver's license (CNH), Brazilian passport, or a photo-bearing professional card. For proof of address, utility bills, bank statements, or official correspondence issued within the last 90 days are accepted.
Account security: You are responsible for keeping your login credentials (email and password) confidential. 365hello will never ask for your password via chat, email, or phone. If you suspect unauthorized access, contact us immediately via live chat or at suporte@365hello.net.
If any of your account details change — email, phone number, or address — you are responsible for updating them in the settings panel. 365hello is not liable for any communication failures resulting from outdated information.
All financial transactions on the 365hello are conducted exclusively in Brazilian reais (BRL, R$). The platform does not accept deposits or make payments in any other currency.
| Method | Minimum Deposit | Credit Time | Fee |
|---|---|---|---|
| Pix | R$ 20,00 | Instant | No fee |
| Credit / Debit Card | R$ 20,00 | Up to 5 min | No fee |
| Boleto Bancário | R$ 20,00 | Up to 1 business day | No fee |
| PicPay | R$ 20,00 | Instant | No fee |
| Mercado Pago | R$ 20,00 | Instant | No fee |
| TED Bank Transfer | R$ 20,00 | Up to 1 business day | No fee |
Important: Deposits that have not been used for betting or gaming may be returned to the original deposit method, subject to compliance review. 365hello is not a currency exchange or value storage service — the platform is intended solely for entertainment through betting and gaming.
The 365hello offers a welcome bonus, weekly cashback, free bets, and other limited-time promotions. Each promotion has its own specific rules published on the offer page — these general rules apply to all bonuses unless otherwise stated.
Weekly cashback: The 10% cashback on net weekly losses is credited automatically every Monday to your bonus balance. The cashback carries a 1x (one-time) rollover requirement and expires 7 days after it is credited.
Sports Betting at 365hello cover football (Brasileirão Série A, Copa do Brasil, Libertadores and international competitions), MMA and UFC, basketball (NBB and NBA), volleyball, tennis, e-sports, Formula 1 and more. The specific rules for each sport are available in the Sports Rules section within the platform.
Obvious odds errors — such as statistically impossible prices or odds diverging more than 20% from the average market for the same event — are considered manifest errors. 365hello may void bets accepted at incorrect odds and return the staked amount to the user's balance.
The casino games, crash games (such as Aviator and Spaceman), and instant games available on the 365hello are provided by certified third-party suppliers — Spribe, Pragmatic Play, SmartSoft, BGaming, and others — all licensed by internationally recognized regulatory bodies.
Crash games and instant games using Provably Fair technology allow users to verify, after each round, that the outcome was not manipulated. The server seed hash is published before each round. RTPs (return to player) for all casino games are disclosed transparently on each game's page — any user can check them before playing.
The 365hello believes that betting entertainment should always be a free and informed choice. That is why we provide concrete control tools that you can access at any time in your account settings.
Available tools: daily, weekly, and monthly deposit limits; loss limits per period; temporary break (24 hours to 30 days); permanent self-exclusion. Access these under Settings → Responsible Gaming or visit our page Responsible Gambling.
Users who request permanent self-exclusion will have their platform access blocked immediately and irrevocably for the requested period. Any remaining balance after rollover requirements are met will be returned via Pix once the exclusion period ends. 365hello will not accept requests to reopen an account during an active exclusion period.
365hello strictly prohibits the participation of anyone under 18. Any suspected underage account must be reported immediately to suporte@365hello.net.
The use of the 365hello is built on good faith and respect for the rules. The conduct listed below will result in immediate account blocking, cancellation of pending bets and withdrawals, and, where applicable, notification to the relevant authorities.
Users may request voluntary account closure at any time via live chat or by emailing suporte@365hello.net. Any remaining balance eligible for withdrawal will be returned via Pix within up to 5 business days of the request.
The 365hello may unilaterally suspend or close an account in the following situations:
In the event of account closure due to a breach of terms, 365hello reserves the right to withhold any pending balances for as long as necessary to investigate the matter, and may not return them in cases of proven fraud.
The processing of personal data by 365hello is governed by the General Data Protection Law (LGPD – Law No. 13,709/2018) and detailed in our Privacy Policy, which forms an integral part of these Terms and Conditions.
To exercise your data subject rights or for any privacy-related questions, please contact us at suporte@365hello.net or visit our Privacy Policy in full.
The 365hello is not liable for losses resulting from bets or games played on the platform — every bet carries financial risk and outcomes are never guaranteed. By using the platform, the user acknowledges that Sports Betting and casino games involve the potential loss of wagered funds.
365hello's maximum liability to any user, under any circumstance, is limited to the balance available in the user's account at the time of the event giving rise to the damage, except where applicable Brazilian law imposes a different standard of liability.
The 365hello may update these Terms and Conditions at any time. Material changes will be communicated at least 7 days in advance via the registered email address and through a prominent notice on the platform. Changes required by updates to Brazilian law may take effect immediately.
Continued use of the platform after the effective date of updated terms constitutes automatic acceptance of the changes. If you do not agree with the changes, you may close your account before the effective date with no penalties.
Current version: January 2026. The most up-to-date version of these terms will always be available at 365hello.net/terms-conditions.
These Terms and Conditions are governed by Brazilian law. Any dispute arising from the relationship between the user and 365hello that cannot be resolved amicably must be submitted to the courts of the district of São Paulo, state of São Paulo, with express waiver of any other jurisdiction, however privileged.
Before taking any legal action, the user must first attempt to resolve the matter through 365hello's support channel, which is committed to responding and proposing a resolution within up to 5 business days for any formal complaint submitted in writing.
These Terms and Conditions are written in Brazilian Portuguese, and this version is the sole official and binding version. Any translations are provided for informational purposes only.
Six points that sum up 365hello's commitment to its users
All 365hello transactions are in BRL. Pix is the primary method — instant deposits and withdrawals in up to 10 minutes, 24/7, with no fees and no hassle. Boleto, card, PicPay, Mercado Pago, and TED are also accepted.
365hello handles all data in strict compliance with Brazil's General Data Protection Law (LGPD). All connections use 256-bit SSL encryption, no data is ever sold to third parties, and you are guaranteed the right to access, correct, and delete your information.
365hello's Sports Betting, cash-out, and casino rules are published with full transparency. Incorrect odds are voided and stakes returned. No fine print hiding any tricks.
Deposit limits, temporary breaks, permanent self-exclusion — all available in your account dashboard. 365hello does not require any justification to activate any self-control tool. Your well-being comes first.
Any questions about these terms, betting, withdrawals, or bonuses — 365hello's support team is available 24/7 in Portuguese via live chat, email, or WhatsApp. No bots, no endless queues.
Every 365hello promotion has clear rollover and validity rules published before you accept it. No surprises when it is time to withdraw: what is written here and on the promotion pages is what applies.
Free registration, deposits via Pix from R$ 20.00, and a R$ 50.00 welcome bonus. Football, MMA, crash games, and much more waiting for you.
Play responsibly. For adults 18 and over only. Learn more about Responsible Gambling.