At 365hello, healthy entertainment starts with real information and real control tools. This page brings together everything you need to know about keeping gambling in its rightful place — as entertainment, not an obligation.
Sports betting and casino games are, first and foremost, a form of entertainment. Watching the Brasileirão Série A with a live bet running, following the UFC while backing your favorite fighter, or trying your luck on a crash game — all of it can be a fun and exciting experience when done mindfully.
Responsible Gaming is the set of practices, tools, and information that ensure this form of entertainment stays within safe boundaries for you — financially, emotionally, and in terms of the time it takes up in your daily life.
At 365hello, this commitment is more than words. We provide concrete control tools that any user can activate at any time — no need to call support, no red tape, no cost. The philosophy is simple: you decide how much you deposit, how much you can lose per week at most, and you can pause or close your account whenever you feel the need.
Betting should never be seen as a guaranteed source of income, a way out of debt, or a means to recover previous losses. Outcomes in Sports Betting and casino games are inherently uncertain — and that uncertainty is precisely what makes the experience exciting when approached mindfully and within your own limits.
365hello Principle: We'd rather have users who bet responsibly over the long term than users who go too far and leave the platform with negative experiences. Responsible gambling is good for you, and it's central to how we built 365hello.
Spotting the early warning signs makes all the difference. If you recognize more than two or three of the items below in your own behavior, it's time to use the responsible gambling tools available on 365hello or reach out for professional support.
If any of these points resonated with you: don't wait to act. Use the control tools on this page or contact 365hello support via live chat. You are not alone, and help is available.
Five tools available to all 365hello users, free of charge and hassle-free
Set a maximum amount you can deposit per day, per week, or per month. Once activated, the limit takes effect immediately — increases go through a 7-day waiting period before taking effect, so the decision can be made with a clear head. Reductions are applied right away.
Set a cap on how much you can lose on bets and games per day, week, or month. Once the limit is reached, new bets are automatically blocked until the period resets. This applies to both Sports Betting and casino and crash games.
Set a maximum daily time on the platform. Once that limit is reached, your session ends automatically, and you'll need to consciously confirm you want to continue before logging back in. A simple pause that helps keep gambling in its rightful place.
Need a break? Activate a temporary pause of 24 hours, 7 days, 30 days, or 90 days. During this period, access to the platform is completely blocked. You can request an extension at any time, but you cannot shorten the period you've chosen.
For those who need a definitive break from the platform. Permanent self-exclusion blocks access irrevocably for a minimum period of 5 years. Any remaining eligible balance for withdrawal is returned via Pix after the applicable conditions are met. We do not accept account reinstatement during the active period.
Our support team is available 24 hours a day, in Brazilian Portuguese, to help you set up any control tool, answer questions about responsible gaming, or simply talk if you feel you need support. Live chat, email, or WhatsApp — no judgment.
How to access: All tools are available in Settings → Responsible Gambling in your account dashboard on the 365hello website or app for Android and iOS. You don't need to contact support to activate them — you manage everything directly.
Beyond the platform's tools, certain habits make a real difference for anyone who wants to maintain a healthy relationship with Sports Betting, casino games, and Crash Games.
Set a budget before you deposit. Decide how much you can afford to spend during that period — just as you would with any leisure activity — and use 365hello's deposit limit to reinforce that decision. Never bet with money you need to pay bills or cover basic expenses.
Be mindful of the time you spend gambling. Use the session limit to avoid losing track of how much time you've spent playing. Live betting, crash games, and slots are designed to be engaging — the session limit is an ally, not an obstacle.
Accept losses as part of the experience. In Sports Betting and casino games, losses are part of the game. The odds exist precisely because outcomes are uncertain. Never bet with the goal of recovering previous losses — that mindset tends to lead to poor decisions and a cycle that's hard to break.
Talk openly with someone you trust. Telling a friend or family member that you enjoy betting on the Brasileirão Série A or playing crash games is perfectly healthy. When you start hiding how much you spend or how much time you dedicate to it, that's an important signal to pay attention to.
Take a break without guilt. Taking a week or a month away from the platform is completely normal and healthy. 365hello offers the temporary break feature for exactly that — no cost, no unnecessary questions, no judgment.
Six concrete ways we commit to our users' well-being
No 365hello account is created without CPF verification and date of birth confirmation. For withdrawals above certain amounts, documents are required. Protecting users under 18 is non-negotiable — there are no exceptions to this rule.
All controls are available in your account dashboard — on the website or app. No need to send an email, wait for a reply, or explain your reason. You decide, confirm, and the limit or break is active immediately.
The 365hello support team receives specific responsible gambling training. If you reach out with questions or in need of support, the conversation is welcoming and focused on finding the right solution for you — without any rush to get you back on the platform.
365hello's systems monitor usage patterns and can send automatic alerts when they detect behaviors worth attention — such as a sudden spike in deposit volume or very long sessions. These alerts are informational, never punitive.
365hello publishes the RTP (return to player) for every casino game and crash game on the game's own page. Sports betting margins are disclosed transparently. Understanding the real odds is a fundamental part of responsible gaming.
In your account dashboard, you can access a full history of bets, Pix deposits, withdrawals, and casino and crash game sessions — with dates, amounts in BRL, and outcomes. Complete visibility into your activity on the platform.
Answer honestly. This assessment is anonymous and is meant solely to help you reflect on your own habits.
In the past 4 weeks, have you:
The growth of Sports Betting in Brazil following market regulation has brought many positives — more options, more competition, better platforms like 365hello. But it also increased people's exposure to a product that, for a small but significant portion of users, can become a real problem.
Compulsive gambling — recognized by the WHO as a behavioral disorder — develops gradually. It often starts with recreational betting on the Brasileirão or playing a crash game on the weekend, and can evolve into a pattern where gambling is no longer optional and begins to dominate thoughts, financial decisions, and personal relationships.
In Brazil, accessing betting through your phone is incredibly easy — Pix available 24/7, apps that run on any smartphone, and notifications reminding you of promotions. 365hello understands that this convenience demands proportional responsibility from the platform. That's why we invest in control tools, support team training, and content like this.
If you bet on the Brasileirão Série A, the Copa do Brasil, or the UFC, or play Aviator occasionally as a leisure activity within your budget — that's a healthy habit and 365hello is happy to be part of your entertainment. If you notice that gambling is starting to control you more than you control it, that's the moment to act — and we're here to help.
Sometimes the first person to notice a problem isn't the player themselves, but someone close to them. If you're a family member or friend of someone you believe may have a problematic relationship with betting, there are steps you can take.
CVV – Centro de Valorização da Vida: CVV offers emotional support and assistance in crisis situations. Call 188 (free, 24h) or reach us via chat. For specific concerns about compulsive gambling, CVV can refer you to specialized resources available in your city.
365hello Support: If you are a family member of a 365hello user and have concerns, please reach out by email at suporte@365hello.net. Our team can guide you on how to activate the protection tools available on the platform in a responsible way.
What 365hello users ask most about this topic
Create your account with limits set from the start, deposit via Pix from R$ 20.00, and enjoy the Brasileirão, UFC, Aviator, and much more — with full control in your hands and 24h support in Portuguese.
Prohibited for users under 18. Gambling can be addictive. If you need help, call 188 (CVV) or contact 365hello support.