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Help Center – 365hello

Frequently Asked Questions about 365hello: Get Your Questions

We've gathered the most common questions from 365hello users in Brazil at 365hello all in one place. Registration, Pix deposits, withdrawals, bonuses, Sports Betting, casino, crash games, responsible gambling, and more — all answered clearly and without the runaround.

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About This Page

How to Use the 365hello FAQ

This help center was built from the real questions that the support team at 365hello receives from Brazilian users every day. Instead of waiting in the chat queue for a simple question, you can find the answer here in seconds — just use the search bar above or browse the categories.

Questions are organized into eight categories: Registration, Account & Access, Deposits & Payments, Withdrawals, Bonuses & Promotions, Sports Betting, Casino & Crash Games, and Responsible Gambling. Use the tabs below to filter by category, or use the search bar to find exactly what you need.

Didn't find what you were looking for? The 365hello support team 365hello available 24 hours a day, in Portuguese, via live chat on the website and app, by email at suporte@365hello.net and on WhatsApp. No question goes unanswered.

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Registration

Registration at 365hello is free and takes under 3 minutes. Go to the Sign Up, fill in your personal details (full name, CPF, date of birth, phone number, and state), create your email address and password, accept the Terms and Conditions, and click "Create My Account". You'll receive a confirmation email with an activation link. Once you confirm your email, your account is ready for your first Pix deposit.

To register at 365hello you need to: be 18 or older; be a Brazil resident with a valid CPF issued by the Receita Federal; have an active email address; provide accurate personal details (full name, CPF, date of birth); and have no previous account closed for violating the Terms and Conditions. The platform is strictly for adults — CPF verification is mandatory, and any account found to belong to a minor is closed immediately.

No. 365hello 365hello only allows one account per CPF. Duplicate accounts are detected automatically, blocked, and the balances held for review in accordance with the Terms and Conditions. If you have lost access to your account, use the password recovery option on the login or contact support before trying to create a new account. Opening a second account to get around restrictions is considered a serious violation of the rules.

You don't need to submit documents at the time of registration. Identity verification (KYC) is requested when you make your first withdrawal or when your transaction volume reaches certain thresholds. When requested, accepted documents include a national ID (RG), driver's license (CNH), or passport with photo, plus proof of residence from the last 90 days. The process is completed directly on the 365hello website or app. 365hello and is usually completed within a few hours.

First, check your spam or junk folder — many email providers automatically filter automated messages there. If it's not there either, go to the login of 365hello and use the "Resend Confirmation Email" option. If the issue persists, contact support via live chat with your registered email address and CPF — the team will resend it manually or check whether there was a typo in the address entered during sign-up.
Account & Access

Go to the login of 365hello and click "Forgot my password". Enter your registered email address and click "Send Reset Link". You'll receive a link valid for 30 minutes in your inbox — check your spam folder too. Click the link, set a new password, and you're done. If you don't remember your registered email, contact support via live chat with your CPF for identity verification.

Accounts can be blocked after multiple failed login attempts, at the user's own request via Responsible Gambling, or due to suspected irregular activity. If the block was caused by incorrect password attempts, you'll receive an email with a link to securely unlock your account. For other cases, contact 365hello support 365hello via live chat or by email at suporte@365hello.net to understand the reason and get it resolved.

Details such as your phone number and address can be updated directly in the account panel under Settings → Personal Details. Changes to your primary email or CPF — as they involve identity verification — must be requested through 365hello support 365hello. Reach out via live chat and the team will guide you through the process, which includes identity confirmation with a photo ID.

Two-factor authentication adds an extra layer of security to your login — in addition to your password, you'll need a code generated on your phone. To enable it, go to Settings → Security → Two-Factor Authentication in your 365hello account dashboard. 365hello. Install an authenticator app such as Google Authenticator or Microsoft Authenticator on your phone, scan the QR Code displayed, and confirm with the generated code. From that point on, every login will require this additional code.

To permanently close your account, contact 365hello support at 365hello via live chat or email. Before closing, make sure to withdraw any available real balance through Pix. Unused bonuses are cancelled upon account closure. If the reason is difficulty controlling your gambling, we recommend using the self-exclusion option available at Responsible Gambling — a more robust measure with additional support.
Deposits & Payments

The 365hello accepts all major Brazilian payment methods: Pix (processed in seconds, 24 hours a day), credit card, debit card, boleto bancário, PicPay, Mercado Pago, and TED bank transfers from any bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, and others. Pix is the fastest option and the recommended choice for immediate credit to your account.

The minimum deposit at 365hello is R$ 20.00 via Pix. For other payment methods, the minimum amount may vary — check the deposits panel in your account for the specific limits of each method. There is no fixed maximum deposit limit, but high-value transactions may be subject to additional security verification in accordance with Brazilian regulations.

Pix deposits are normally credited within seconds. If more than 10 minutes have passed and the balance still hasn't appeared, check: 1) whether the payment was actually confirmed by your bank; 2) whether you used exactly the Pix key or QR Code generated by 365hello — never third-party details. If everything looks correct on the bank's end and the balance still hasn't appeared, contact support via live chat with your Pix receipt so the team can locate and credit it manually.

No. 365hello 365hello does not charge a fee for Pix deposits. The full amount you deposit is credited to your account. Any fees your bank charges for Pix transfers are applied by the bank itself — most Brazilian banks such as Nubank, Inter, and other digital banks don't charge for outgoing Pix transfers, but confirm with your institution.

No. 365hello 365hello requires that deposits and withdrawals be made exclusively by the account holder — the CPF of the Pix sender must match the one used at registration. Third-party deposits are automatically returned and may result in a temporary account suspension for review. This rule exists to protect users from fraud and is fully compliant with Brazilian regulations.
Withdrawal

To request a withdrawal at 365hello, log in to your account and go to My Account → Withdraw. Enter the desired amount, select Pix as the method, and confirm the Pix key linked to your CPF. Processing takes up to 10 minutes under normal conditions. For your first withdrawal, identity verification (KYC) may be required — have your ID (RG or CNH) and a proof of address from the last 90 days ready.

Pix Withdrawals at 365hello are processed within 10 minutes, 24 hours a day, including weekends and holidays. Withdrawals that require manual review — such as first-time withdrawals, amounts over R$ 1,000.00, or accounts with a pending identity verification — may take up to 24 business hours. In all cases, you will receive an email notification once your withdrawal has been processed.

No. 365hello 365hello does not charge any fees for Pix withdrawals. The full requested amount is transferred directly to your bank account. There is no monthly withdrawal limit, though high-value withdrawals are subject to a security review. The minimum Pix withdrawal amount is R$ 20.00.

A withdrawal may take longer in some cases: first withdrawal on the account (KYC verification pending); balance composed of bonus funds with rollover requirements not yet met; suspected irregular activity triggering a manual review; or a temporary technical issue with the payment systems. If your withdrawal has been pending for more than 2 hours with no update, contact 365hello support at 365hello via live chat with your transaction number ready.

Withdrawals at 365hello must be made to a Pix key linked to the account holder's CPF — the same CPF used at registration. Withdrawals to third-party accounts are not allowed under any circumstances. You can use any bank of your choice (Nubank, Itaú, Bradesco, Banco do Brasil, Inter, etc.) as long as the Pix key is registered under your own CPF.
Bonuses & Promotions

New 365hello users 365hello receive a bonus of up to R$ 500.00 on their first deposit — the bonus matches 100% of the deposited amount, up to that limit. For example: deposit R$ 200.00 and play with R$ 400.00. The rollover is 5x on bets with a minimum odd of 1.30. The bonus is valid for 30 days after it is credited. See the Terms and Conditions for full details.

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings generated from it. At 365hello, the welcome bonus rollover is 5x. Example: if you received a R$ 100.00 bonus, you need to wager R$ 500.00 on qualifying markets (minimum odds of 1.30) to unlock the withdrawal. Cancelled bets, draws, and partial cash-outs may not count toward the rollover — check the terms of each promotion.

The weekly cashback at 365hello returns 10% of net weekly losses (Monday through Sunday) as bonus credit, automatically credited every Monday. The cashback rollover is just 1x — you need to wager the amount received once before withdrawing. The credit is valid for 7 days. Net losses are calculated as total deposits minus total withdrawals during the period, excluding bonuses. Available to all users with an active account.

Yes. During the registration at 365hello, the second step of the form includes a field to enter a promo code. If you have a code, enter it before confirming your registration. Promo codes may activate bonuses that differ from the standard welcome offer — check the specific terms of the code you received. Codes cannot be added after registration is complete.

Unfortunately, no. Expired bonuses are automatically canceled in accordance with the Terms and Conditions of the 365hello. The welcome bonus is valid for 30 days from the date it is credited — plenty of time to meet the rollover with regular betting. If you have been away from the platform for an extended period, reach out to support via chat to check whether any alternative reactivation promotion is available.
Sports Betting

The 365hello offers Sports Betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, Premier League, Champions League, and more), MMA and UFC (main card and prelims), basketball (NBA and NBB), volleyball, tennis, e-sports, boxing, Formula 1, and much more. In total, over 500 events per week are available for pre-match and live betting. Coverage of Brazilian football is especially comprehensive, with dozens of markets per match.

Cash-out lets you settle a bet before the final result, receiving a partial return calculated based on the current score and time of the game. On 365hello, cash-out is available for major Brasileirão, Copa do Brasil, Libertadores, UEFA Champions League, and UFC events. To use it, go to "My Bets" during the event, find the active bet, and click "Cash-Out". The offered value updates in real time as the game progresses.

If an event is canceled and not rescheduled within 48 hours, all bets are voided and the staked amount is returned in full as real balance to your account at 365hello. If a game is postponed with a new date confirmed within 48 hours, bets generally remain valid — the specific policy varies by sport and can be checked in the Terms and Conditions or by contacting support via chat.

To build a parlay bet on 365hello, select the events you want by clicking on the odds — each selection is added to your bet slip. When you add two or more selections from different matches, the system automatically combines them into a parlay. On the bet slip, you can see the resulting combined odds and set the total stake. Keep in mind: with parlays, every selection must be correct for the bet to win.

Yes. In your account dashboard on 365hello, go to My Account → Bet History to view all your bets with date, event, market, odds, stake, and result. Your full history is available from day one, with no time limit. You can also filter by sport, date range, or status (pending, won, lost, cancelled).
Casino & Crash Games

The 365hello offers a complete casino library: slots from providers such as Pragmatic Play, Evolution, BGaming, Hacksaw Gaming, and others; Live Casino with real dealers streamed in high definition — roulette, blackjack, baccarat, and game shows; crash games including Aviator (Spribe), Spaceman (Pragmatic Play), and JetX; plus virtual table games. New titles are added regularly. The Live Casino features Portuguese-language rooms for a more immersive experience.

RTP stands for "Return to Player" — it's the percentage of total wagered amounts that, in theory, is returned to players over many rounds. An RTP of 96% means that, on average, R$ 96.00 of every R$ 100.00 wagered is returned as prizes. 365hello 365hello publishes the RTP for each casino and crash game on the game's own page — click "Info" or the "i" icon within the game to view it. A higher RTP does not guarantee individual winnings, as it is calculated across a very large number of rounds.

Aviator is a crash game by Spribe available at 365hello. The mechanics are simple: a plane takes off and the multiplier climbs progressively — from 1x to 2x, 5x, 10x or higher. You need to click "Cash Out" before the plane "crashes" (flies away) to lock in your winnings. If the plane leaves before you cash out, you lose the bet. You can place two simultaneous bets with different amounts and strategies. The history of recent results is displayed in real time for all players.

Yes. All casino games available at 365hello are provided by certified suppliers with random number generators (RNGs) audited by independent laboratories such as eCOGRA, BMM, and GLI. Crash games like Aviator use "provably fair" technology, which allows anyone to independently verify the randomness of each round. 365hello does not operate any uncertified proprietary games — every title comes from internationally recognized providers.

It depends on the bonus. The welcome bonus at 365hello is valid for both Sports Betting and casino and crash games, though each category's contribution toward the rollover may vary. Slots generally contribute 100% toward a casino bonus rollover, while table games such as blackjack and roulette may contribute at lower percentages. Crash game bets typically contribute 100%. Check the specific terms of each bonus before using it.
Responsible Gambling

The 365hello offers five free responsible gambling tools accessible directly from the account dashboard under Settings → Responsible Gambling: 1) Deposit Limit (daily, weekly, or monthly); 2) Loss Limit (blocks bets once the limit is reached); 3) Session Limit (automatically ends the session after a set time); 4) Temporary Break (from 24 hours to 90 days); and 5) Permanent Self-Exclusion (minimum 5 years, irrevocable during the period). Learn more on the Responsible Gambling.

Go to Settings → Responsible Gambling → Deposit Limit. Choose the period (daily, weekly, or monthly), set the maximum amount in R$ and confirm. Limit reductions take effect immediately. Limit increases go through a 7-day waiting period before taking effect — this is intentional, to give you time to make a calm, considered decision. There is no cost to activate or change the limit.

Self-exclusion on 365hello is irrevocable for the chosen period — a minimum of 5 years. This is intentional: a self-exclusion that can be reversed at any time loses its effectiveness as a protection tool. If you have activated self-exclusion and are having second thoughts, support can offer guidance and assistance, but access will not be reinstated during the active period. For those who need a shorter break, a temporary pause (from 24 hours to 90 days) is the recommended alternative.

Any available real balance can be withdrawn before self-exclusion is activated. Any real balance remaining after activation is processed via Pix within up to 5 business days, following verification. Unused bonus balances are automatically cancelled. Any pending bets active at the time of activation will be settled as normal, with the outcome credited accordingly. For specific questions about your balance, contact 365hello support at 365hello.

If you feel that gambling is negatively affecting your life, help is available. CVV (Centro de Valorização da Vida) offers free 24/7 support at 188 (free) and can refer you to specialized problem gambling resources in your city. The 365hello is also available 24h via live chat to help you activate the responsible gambling tools or simply to talk. You don't have to handle it alone — reaching out is the most important step. Learn more at Responsible Gambling.
365hello Support

Didn't Find Your Answer? Get in Touch

The 365hello team is available 24 hours a day, in Portuguese, across multiple channels

Live Chat

The fastest way to reach the 365hello team. Available on the website and the Android and iOS app. Response in under 2 minutes during most hours.

24 hours a day, 7 days
Email

For more detailed questions or those that require documentation. Send an email to suporte@365hello.net with as much detail as possible — your CPF, registered email address, and a description of the issue.

Response within 24h
WhatsApp

Prefer to sort things out on your phone? 365hello is also available on WhatsApp. Use it for questions about deposits, Pix withdrawals, bonuses, or anything else related to your account.

Right on your phone

Please note: The 365hello never reaches out on its own to ask for your password, access code, card details, or bank transfers. If you receive a message like that, it's a scam — do not respond and report it to us immediately via live chat.

Why 365hello

6 Reasons Brazilians Choose 365hello

Fast, Fee-Free Pix

Deposits land in seconds. Withdrawals in up to 10 minutes, 24h. No fees, no hassle — straight to Nubank, Itaú, Bradesco, or any bank.

Complete Brazilian Football

Brasileirão, Copa do Brasil, Libertadores — every round covered, with dozens of markets and competitive odds. Live cash-out available.

24/7 Support in Portuguese

Live chat, email, and WhatsApp. A Brazilian support team trained to resolve any issue quickly and without the runaround.

Crash Games & Top Casino

Aviator, Spaceman, slots from the biggest providers, and a Live Casino with dealers in Portuguese. Transparent RTPs on every game.

Lightweight App for Any Phone

Works smoothly on any Brazilian smartphone. Android and iOS. Real-time result notifications and Pix withdrawals right from your hand.

SSL Security & LGPD

256-bit SSL encryption on all sessions. Operations compliant with LGPD and Brazilian gambling regulations.

About the Help Center

365hello and Its Commitment to Users

Maintaining a well-organized help center is part of 365hello's commitment 365hello with transparency. From sign-up to withdrawal, every step was designed to be straightforward — but we know questions come up, especially for those who are new to the platform or trying out a feature for the first time.

This FAQ page is regularly updated by the team at 365hello based on real support interactions. If a question comes up frequently in chat or by email, it ends up here as an answer available to everyone. It's a way to open up access to information and cut down the time you'd otherwise spend waiting for a simple question to be answered.

For new users, the Registration and Deposit categories tend to be the most relevant — how to create an account, confirm your email, make your first Pix deposit, and claim the welcome bonus. For more experienced users, questions shift toward withdrawals, rollover requirements, and live betting with cash-out.

If you're looking for a topic and didn't find it in the listed categories, use the search bar at the top of this page. It scans all questions and answers in real time, with no need to open each category manually. Just type what you're looking for — "rollover", "Pix", "Aviator", "UFC", "self-exclusion" — and the results appear instantly.

For anything beyond what's covered on this page, the 365hello support team at 365hello is available 24 hours a day, every day, via live chat on the website and app, and by email at suporte@365hello.net and on WhatsApp. No question is too small — every query deserves a clear answer without the runaround.

Tip: Before betting on the Brasileirão or playing Aviator for the first time, it's worth spending a few minutes reading through the "Sports Betting" and "Casino & Crash Games" sections. Understanding how odds, cash-out, and RTP work makes a real difference to your experience — and it's part of what 365hello calls responsible and mindful gambling.

Got All Your Answers? Time to Play
Bet with Confidence at 365hello

Free registration in 3 minutes, a bonus of up to R$ 500.00 on your first Pix deposit, 24/7 support in Portuguese, and over 500 events per week. Brasileirão, UFC, crash games, Live Casino — all in one place.

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Gamble responsibly. For players 18 and over only. Learn more about Responsible Gambling.

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